Shipping policy
Shipping Policy
Last updated: September 2026
Thank you for shopping with Chapter of Grace Stationery. Each of our journals is made, personalized, and finished by hand. Please review our shipping information before placing your order.
Processing Time
Because our products are handmade and may be personalized, please allow 5–7 business days for your order to be created and prepared for shipment.
Processing time begins after your order has been successfully placed and does not include weekends, holidays, or shipping transit time.
During launches, holidays, or periods of high order volume, processing times may be slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping
Shipping rates and available delivery options will be calculated and displayed at checkout.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping transit time is separate from our 5–7 business day processing time. Delivery estimates provided by the shipping carrier begin once your package has been accepted by the carrier.
Shipping Addresses
Please carefully review your shipping address before completing your purchase.
Chapter of Grace is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact hello@chapterofgrace.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.
Lost, Delayed or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and circumstances outside of our control.
Chapter of Grace is not responsible for carrier delays or packages marked as delivered by the carrier but reported missing or stolen. If you experience a delivery issue, please contact us and we will assist with the information available for your shipment.
Damaged Packages
If your order arrives damaged, please contact hello@chapterofgrace.com within 7 days of delivery with your order number and clear photographs of the product and packaging so we can review the issue.
Please retain the original packaging while your claim is being reviewed.
International Shipping
Chapter of Grace currently ships within the United States only.
International shipping may be offered in the future.
Questions
For questions regarding your order or shipment, contact:
Chapter of Grace Stationery